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Frequently Asked Question
Can I be towed from the parking lot of a closed business?
YES. The contract between a property owner and a tow operator may provide for towing 24 hours a day, 7 days a week, whether the business is open or not.
Why would a business care about parking in the lot when it's closed?
Some businesses cite liability issues (e.g., car gets damaged while parked on its property; items are stolen from a vehicle parked on its property). The other most frequently voiced concern is that if vehicles are left overnight, customer parking will not be available when the business opens.
Do you to wait for the property owner to request the tow?
There is NO law prohibiting tow operators from monitoring lots. The contract with the property owners governs the terms of the tow.
How do I get my vehicle back?
If your car was towed at the request of an agency, you must first be sure that you don't need the agency's permission to pick up the car.
How long will it take to receive service?
The time it takes us to help our customers depends on the volume of customers and weather conditions. Please call dispatch at (844) 389-2245 for an accurate ETA.
If my car was damaged during the tow and the lot employee will not let me file a damage claim, what are my options and what should I do?
If reasoning with the Lot employee[s] did not rectify the matter; most likely, you can file a claim with your insurance company and/or taking the matter to civil court
If I return before the tow truck removes my car do I still have to pay?
YES. You still have to pay a drop fee
Is it legal for a tow operator to cruise and watch out for the violation?
NO. The contract with the property owner may include tow operator to monitor the lot.
Do you have a storage facility?
YES. All locations have storage facilities under 24 video surveillance, and some locations have indoor storage available.
How long do i have to claim an abandon vehicle?
After a vechicle has been at KAR Towing & Recovery Service for 30 Days, we contact the DOT to determine the last registered owner.
Upon receipt of the owner information from the DOT, a letter is sent to the owner informing them of the vehicle location and that there is a 10 day limit to claim the vehicle. This process usually takes between 1.5 months to 2 months, depending on how quickly we receive the information from the DOT. If the vehicle is not picked up after the 10 day period, we subsequently file with the SOS for a junk or salvage title. Please note that once we have filed for the junk/salvage title it is too late to claim the vehicle.
Once the salvage title is received the vehicle is sent to the junk yard. All vehicle owners are responsible for towing and storage EVEN if the vehicle is not claimed.
Upon receipt of the owner information from the DOT, a letter is sent to the owner informing them of the vehicle location and that there is a 10 day limit to claim the vehicle. This process usually takes between 1.5 months to 2 months, depending on how quickly we receive the information from the DOT. If the vehicle is not picked up after the 10 day period, we subsequently file with the SOS for a junk or salvage title. Please note that once we have filed for the junk/salvage title it is too late to claim the vehicle.
Once the salvage title is received the vehicle is sent to the junk yard. All vehicle owners are responsible for towing and storage EVEN if the vehicle is not claimed.
Why was my car towed without my permission?
Parking spaces in some parking lots are leased to vehicle owners, other parking lots are reserved for customers or employees. Property owners request a towing service to hang relocation signs in their parking lots so that unwanted or violating vehicles can be towed. The Champaign and Urbana city ordinances allow for these violating vehicles to be towed away or relocated without the vehicle owners knowledge or permission
